Our support team might need extended application logs to troubleshoot complex issues.

Here is how you can collect them:

1. Go to edit menu/settings/advanced and check "Enable extended logging". This will turn on the logging of requests and responses from the server. Sensitive data will be masked.
2. Repeat the action you had trouble with (e.g. connecting to a new server).
3. Click on "Help & feedback" menu -> Send diagnostic report to support

See also:  information about CatLight log files.